Refund and Returns Policy

Please read the following carefully, then send us a refund request by creating a ticket in the support section. Lemo TV offers a 7-day money-back window from the date of purchase, subject to the conditions below.

Before you buy, be sure to request a trial account. We have set up a trial account so you can test the service — if you are not satisfied, do not buy a long-term plan.

If your internet speed is slow, you will not be able to use our services properly, and a refund will not be issued for that reason.

Our team is always ready to answer 24 hours a day, seven days a week. If you cannot set up the service on the devices you have for any reason, refunds are not covered — please see and learn the necessary tutorials on setting up IPTV.

If you made a mistake in choosing the service and completed payment, open a ticket in the support section and our team will review it. For example, a payment error where you intended to buy a 3-month plan but paid for a year (or less) can be corrected.

If your account expires 7 days after purchase, the refund request will not be accepted.

Email [email protected] or contact us on WhatsApp with your order details and a description of the issue. Our team will review your request and reply with a decision.

Approved refunds are processed to the original payment method where possible. Processing times depend on your payment provider and can take several business days to appear.

Please contact us before raising a chargeback. A chargeback without contacting support may result in your account and any associated accounts being permanently closed.